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Service Coordinator

Posted 24 May by MKM Elevators Ltd Ended

Service Coordinator

Salary: £25,000 - £30,000 (depending on experience)

Working Hours: 08:30am - 17:00 Monday - Friday 40hr per week

The successful candidate will be responsible for coordinating the day to day work for the service department; logging calls on ESM, allocating calls to engineers, client contracts and administration.

Responsibilities will include, but is not limited to:

  • Logging calls on ESM System and allocating to appropriate engineers.
  • Raising quotations and invoices
  • Booking in projects as and when required.
  • Collating and analysing data to provide reports as and when required.
  • Creating work programs and charts
  • Creating new tender proposals for new contracts
  • Prepare and send promotional materials to potential clients.
  • Meeting deadlines - individual calls, appointments, reports, invoicing
  • Managing the escalation of jobs to ensure completion within predetermined timescales.
  • Assisting with the day to day administration of contracts, emails, typing letters, filing, making appointments and follow on appointments, correlating information as per the Sales and Service Director / Sales and Service Manager’s instructions.
  • Communicating with clients, management and engineers on a regular basis
  • Ensuring that the contracts operate within the operational requirements requested by the clients at all times and to keeping Management updated with any failures.
  • Creating all KPI reports for the client on specific time frames and ensure that these are delivered on the date required at all times.

Person Specification

Essential Experience

  • In front line resolution of customer’s queries.
  • Administration within the service sector.
  • Organising labour resources to meet customer’s expectations.
  • Good operational knowledge of Microsoft word, excel and outlook.
  • Consolidate information into a coherent report.
  • Minimum 2 years experience in similiar background

Desirable Experience

  • Experience using CRM particularly Dynamic 365
  • Experience using Sage Line 50
  • Organising a team of engineers.
  • Working to customers KPI’s.
  • Attending performance meetings with customers.

Essential Competencies

  • You will have good communication skills both verbally (on the phone and face to face) and written.
  • Quick learner
  • Keen eye for detail

Special aptitudes

  • Customer focused.
  • Professional.
  • Excellent time keeping and attendance
  • Excellent work ethic
  • Confident.
  • Ability to work as a team.
  • Ability to work on own initiative.
  • Ability to learn new IT systems.

Reference: 35225632

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