Service Coordinator

Posted 4 April by 1st Choice Rec

Are you a Service Coordinator with experience of scheduling and diarising Engineers?

Your roles and Responsibilities:

  • The main function of this role is to support the Service team in planning routine service requests, as well as responding to emergency maintenance queries.

  • You will be preparing “uplifts”, (verbal quotations), upon receipt of service reports from our Technicians; you will also follow these quotations up with customers, in a timely manner.

  • The role will require you to handle breakdown calls and schedule work for the technicians on a priority basis.

  • You will also serve as the liaison between customers and suppliers, ordering materials and plants as required, and be responsible for resolving complaints, and flagging issues where necessary.

  • Part of your role will also be to monitor the attendance, timekeeping, work load and productivity of your engineers.

    Expected Skills and Experience:

  • Previous experience of diarising or scheduling engineers or technicians in a similar role would be beneficial.

  • You will be able to provide examples of where you have delivered great customer service.

  • You will have a sales focused approach to business, and be able to demonstrate where you have worked to targets.

  • You will also have great communication skills.

  • Be able to demonstrate where you have handled multiple enquiries, and worked within a fast paced environment.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

Application question

Do you have experience in scheduling engineers?

Reference: 34824135

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