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Service Coordinator

Posted 2 February by ACS Recruitment Solutions Ltd Ended

Our Northampton based client is currently seeking a Service Coordinator to join their growing team. This role will see a successful candidate providing excellent levels of customer service to new and exisiting customers while ensuring the highest levelf accuracy is applied to all administrative duties.

Key Duties:

  • Management of all aspects of the service offer to our customers, ensuring the highest levels of accuracy

  • Accurately taking and processing customer orders via telephone and email communications

  • Liasing with various internal and external departments

  • Creating and processing invoices in line with internal proceedures

  • Ensuring each customer receives a taylor made service, ensuring that the customers needs are met

  • Ensuring all SLA's and KPI's are met

  • The role requires a well organised approach to work, accuracy and a person with commercial awareness.

  • Staff will be actively encouraged to suggest improvements in current working processes and are required to be flexible in their approach to meeting the departments ever changing requirements as a result of constant process development

    Qualifications Required:

  • Educated to an above average standard in Maths & English

  • Evidence of computer literacy

    Experience Required:

  • Evidence of customer service experience

  • Ability to manage multi tasks to a set time scale

Required skills

  • "Customer Service"
  • "Customer Service Administrator"
  • "Service Coordinator"
  • "Customer care"

Reference: 34384250

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