Service Coordinator

Posted 30 March by Magpie Recruitment Easy Apply

Reporting to the Client Support Manager this role is responsible for controlling service jobs undertaken by our group of in-field service engineers. This involves the following core tasks:-

Core tasks

  • Use in-house service management software to set up maintenance contracts and service jobs.
  • Schedule jobs for service engineers
  • Maintain and update engineers schedules in reaction to changing circumstances
  • Arrange deliveries of parts and tools to site as required on individual jobs
  • Liaise with customer on job progress and advise/negotiate any alterations/value uplifts that may be required
  • Liaise with the service engineer on job progress
  • Track job progress with relation to the original quote for value and time taken. Take action to keep jobs within budget as necessary
  • Progress job status within our service management software
  • Check engineer timesheets for accuracy against job actions
  • Check sub-contractor invoices for accuracy against job actions
  • Allocate parts and gas cylinders to correct stock location when required.
  • Invoice jobs upon completion and after all checks have been carried out.

Basic skills/attributes

  • An administrator with an eye for detail
  • Competency on the Microsoft office suite of software
  • General computer skills
  • Ability to deal with many different tasks concurrently
  • Accurate and timely record keeping both within software and manually
  • Ability to work well in a team and to use best practice to help others
  • Willingness to seek advice and engage with others
  • Calm under pressure
  • Ability to engage with external sales teams and internal support staff
  • Able to take into account the varying motivations of other teams within the company.

Package

  • Salary negotiable
  • 20 days annual leave – (3 of which must be allocated during our Christmas period shutdown) rising to 25 days with service
  • Company contributory pension scheme after satisfactory conclusion of probation period
  • Company health insurance scheme after satisfactory conclusion of probation period

Reference: 34133209

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