Service Coordinator / Customer Service - Fixed Term Contract

Posted 14 February by REED
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Reed Recruitment are working with a well-established manufacturing business in King's Lynn, in recruiting for a Service Coordinator to join the team on a Fixed Term maternity cover contract for 6 to 12 months.

The main purpose of the role is to register serviced calls and deal with customer queries, allocate work to engineers, answer telephone calls from customers and dealers. Also Process all all related documentation and general office administration.

Duties and Responsibilities

- Handle and log service calls/emails/faxes.

- Allocate and scheduling work to engineers and service partners, ensuring work is distributed effectively

- File, archive, and update records & spreadsheets

- Update warranty commencement dates.

- Administer warranty returns/inspection reports.

- Order thermal breaks as required and maintain spreadsheet.

- Cost and complete engineers worksheet on completion of service call.

- Cost and complete engineers worksheet on completion of service call.

- Process incoming invoices – checking rates/Warranty

- Raising invoices for chargeable work

- Checking Monitors

- Supporting Call Handlers with overflow calls

- Recovery of chargeable warranty costs and cross charging costs where appropriate

- Calling sites to arrange access/check details

- Printing engineer’s work and adding to trays

Working hours of 37.5 per week, Monday to Friday from 8:30am to 5pm with an hour for lunch.

*Also Saturday and Sunday once every 7 weeks on a rotation basis (8am-1pm or 1pm - 6pm), as well as an additional shift pattern every so often which may include a Friday evening until 9pm.

What's in it for me?

- Annual Salary, rising after 6 month probation

- 25 days annual leave plus Bank Holidays

- Free parking on-site

- Subsidised Canteen on-site

- Christmas or Summer Party

- Friendly and professional team environment

- Modern open plan offices

- Progression and development opportunities

Person Specification

- Administration and customer service experience experience-very minimum of 2 years

- Good telephone manner/customer service ability

- IT literate with good knowledge of Excel and Word

- Customer focus

- Ability to prioritise workload

- Good level of attention to detail

- Good team player with smart appearance

- Results driven

If you are interested and already have administrative experience, please ensure that your CV is up-to-date and apply online.

Opportunity managed by Nikki Cranmer & Meredith Bell - Reed Specialist Recruitment 

Reference: 39903982

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