Service Coordinator 2 month contract

We are looking for confident and enthusiastic Service Coordinator's to join our well-established client based in Abingdon. Reporting to the Service Support Manager you will be responsible for arranging, planning and coordinating Field Engineer activities whilst also acting as the first point of contact for customer call outs.

This role is suitable for someone used to working in a fast-paced and responsible position, ideally within a service department. You will be a strong team player as the role will involve communication across a variety of teams, however you must also have a strong initiative and decision making skills.

Offer package:
Salary:£22,000 - £24,000 per annum
Duration:2 month fixed-term contract (potentially can go permanent)
Hours:08:30 - 17:00, Monday - Friday
Benefits:23 days' holiday + bank holidays
Company pension
On-site parking

Primary duties:
*Take reactive calls from customers
*Schedule preventative maintenance, works, commissioning, return visits and callout activities with engineers
*Assist with invoicing
*Provide quotations/estimates for minor works and return visits
*Raise subcontract orders
*Request equipment for van stocks with relation to customer requirements
*Assist with maintaining the service management database
*Collation and distribution of jobs to engineers
*Maintain engineer attendance records
*Assist with managing call out rota with engineering management
*Arrange and maintain field engineers training records

Candidate specification:
*Previous experience within a Service coordinator role is desirable
*Previous experience within a fast-paced and responsible customer service and/or administrative role
*Ability to communicate fluently with customers, manufacturers & internal staff
*Ability to resolve customer related issues
*Ability to prioritise workloads to meet agreed deadlines
*Decisive with initiative to work independently
*Excellent team player

If you are interested in the Service Coordinator role and believe you have the suitable skills and experience to be considered, then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within four days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Required skills

  • Call Centre
  • Customer Service
  • inbound
  • administration
  • alarms
  • Full-time

Application questions

Do you have previous Customer Service experience?
Do you hold previous Call Centre experience?
Are you available immediately? essential?
Do you have access to your own transport?
Do you live within 10 miles of Abingdon?

Reference: 34621218

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