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Service Controller

Posted 13 October by Clee Hill Plant Ltd Ended

Hire Controller

Clee Hill Plant Limited is a leading construction plant hire company and the largest compaction and surface dressing hire company in the UK. We have supplied non-operated plant and equipment hire services to customers in construction, civil engineering and road maintenance for 50 years which is a testament to our culture of "committed to service in everything we do."

Clee Hill Plant has a nationwide network of 9 depots (Glasgow, Darlington, Stoke, Chesterfield, Ludlow, Corby, Andover, Dartford and Newton Abbot) with a fleet of over 2,000 machines.

We have an opportunity available for a Hire Controller at our Stoke depot (ST5 7JZ). Basic hours are 8:00am until 5:30pm Monday to Friday.

Key Duties:

  • Deal with customer hire enquiries, negotiating best hire terms for CHP and taking off hire notifications. Correctly completing Hire Agreements, checking customer credit limit / "Accounts on Stop" and dealing effectively with all related paperwork.
  • Maintain the Rental Management (RM) and Customer Relationship Management (CRM) database and ensure relating exception repairs are regularly reviewed and updated.
  • On receipt of damage/missing report from workshop notify customers by telephone and post confirmation damage letter. Agree damage charges with customers and process associated paperwork for invoicing.

Essential Skills and Qualities:

  • Previous experience in a telephone based customer service and/or sales role
  • Excellent telephone manner
  • Ability to work under pressure
  • Negotiation skills
  • Able to work as part of a team

Required skills

  • Communication Skills
  • Negotiation
  • Telephone Manner
  • ITC

Reference: 33550626

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