The role is to action customer repair, maintenance and breakdown repairs in a timely manner
Monitor and organise service inspection contracts
To work within a service team and to liaise effectively with all other departments.
To prioritise work effectively ensuring all documentation is accurate.
To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.
To take customer calls and log repair notifications.
To allocate appropriate Field Service Engineer response to meet customer requirements.
Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner.
Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
Keep customers updated on the reported job progress.
Deal with day to day queries from both internal and external customers.
Ensure all jobs are entered onto the appropriate in-house computer system.
To ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
To reschedule jobs and resources according to emerging customer needs and resource availability.
Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
To ensure that all field service vehicle parts sales are recorded accurately and promptly.
To invoice internal and external customers in a timely and accurate manner.
Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
To effectively liaise with customers regarding enquiries.
To provide further assistance to other team members when requested
Ability to troubleshoot and put forward new ideas to improve processes within the department.
Ability to prioritise own work and work within the department to assist others.
Ability to make decisions based on incomplete information which has been filtered through others.
Confidence to put forward views and contribute to the development of the department.
Excellent communication skills.
Excellent planning skills.
Able to work under pressure.
Demonstrate commitment to personal professional development.
To demonstrate self motivation in achieving own and departmental objectives.
Willingness to learn from mistakes.
Willingness to learn other skills within the department
Ability to demonstrate positive customer service skills.
Ability to develop interpersonal and communication skills.
Ability to adapt to organisational changes
##CORDANT PEOPLE ARE AN EQUAL OPPORTUNITIES EMPLOYER AND ARE ACTING AS AN AGENCY - CP1##
Cordant Group is an equal opportunities employer
- Service Controller
- service & repair
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