PLEASE NOTE THAT THIS ROLE IS WORKING WITHIN "MORTGAGES* AS PART OF THE NEW NATIONWIDE CENTRE OF EXCELLENCE IN NORTHAMPTON.
Speaking to Nationwide's customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to Nationwide's success. Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for Nationwide's customers and how you can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague. It's a challenging but supportive environment and we will provide you with all the training you'll need to.
Experience / Skills
Positive / Can Do Attitude
A customer focused approach
Experience of working towards targets
Tenacity to achieve results
This is a 35-hour week with flexible shifts falling between 6am - 10pm Monday - Sunday
Must be able to pass a credit and criminal background check
Cordant People are a equal opportunities employer
Cordant is acting as an Employment Agency in relation to this vacancy.
- Customer Service