This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.
Rate of pay: £8.79
Working hours: Mon - Sun (6am-10pm)*
Contract: TEMP-PERM opportunity
Location: Caledonia House, Dunfermline
PLEASE NOTE THAT THIS ROLE IS WORKING WITHIN "BANKING" AS PART OF THE NEW NATIONWIDE CENTRE OF EXCELLENCE IN DUNFERMLINE
Speaking to Nationwide's customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to Nationwide's success. Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for Nationwide's customers and how you can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague. It's a challenging but supportive environment and we will provide you with all the training you'll need to.
Describe an Ideal Candidate:
Competencies: Excellent communication skills. Ability to make & explain decisions clearly. Computer literacy is essential as you will be required to use numerous systems at any one time.
Values: Confident, demonstrate a passion for Customer Service & providing the best outcome for the Customer.
Experience: Customer service experience is essential.
Anything else agreed:
- *This is a TEMP-PERM opportunity*
- This is a 35-hour week with flexible shifts falling between 6am - 10pm Monday- Sunday.
- Candidates will be required to work 8 out of 12 weekends on a Saturday or Sunday (not both).
- NO HOLIDAY CAN BE TAKEN IN THE FIRST 4 WEEKS OF STARTING DUE TO ESSENTIAL TRAINING THAT CANNOT BE MISSED.
To be considered for this exciting position, please email your CV in the first instance.
Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
Adecco is an equal opportunities employer if you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance.
Your CV will be kept on file and you will be considered for future vacancies that match your skills.
- Customer service