looking for a service centre team leader in the carlisle area
temp on going work
salary; £27,741 - £28,672 per annun
37 hours a week
this is working for a local authoirty client
The main responsibilities of the role are to organise and co-ordinate day to day allocation of workflow throughout the team, ensuring service priorities are met and the team are effectively targeted. This must be achieved whilst operating in accordance with established procedures, making day to day operational decisions and dealing with complex operational issues, queries complaints and problems from a range of stakeholders and approving actions outside standard operational delivery.
As well as this, the client is looking for someone who can drive the teams towards providing a high quality service that meets the customer needs, whilst optimising technology and improves processes to deliver an excellent customer experience. This will be achieved by supervision, strong recruitment, team development, and team motivation to achieve effective and efficient performance.
You will oversee provision of a first class Recruitment, HR Administration and Payroll Service to employees in adherence with legislative and statutory regulation.
Must have experience and understanding of :
- payroll system
- payroll cycle
- monthly statutory returns
- correction of errors and underpayment processes
- understanding of IR35 and main terms
- pension schemes / Terms and Conditions
if interested please contact hannah at randstad cpe on
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
- team leader
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