Service Booking Admin - Car Dealer

Posted 14 August by Richard Abson Group
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We are seeking for a Service Booking Administrator for our prestige client based in Liverpool. This is a great opportunity for someone with excellent customer service skills. You will be working directly in the service department, booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any queries.

This is Monday till Friday work with 8.30am - 5.30pm hours and Saturday on a rota 8.30am - 4pm

Duties will include:

  • Ensure that all reception booking procedures are carried out and maintaining a steady flow of available work through the workshop.
  • Checking the online service system and any direct email booking requests and make the necessary bookings and confirm customer's appointments.
  • Responding to incoming service related calls, provide advice to customers and arrange bookings.
  • Making follow up calls after service visit.
  • Calling lapsed customers and chasing service reminder bookings.
  • Assisting the Service Advisors as and when required to carry out administration tasks.

Our client is interested to meet with enthusiastic individuals with a strong focus on customer care. Although working knowledge of motor trade sector is not essential candidates should have basic understanding of the industry or some working knowledge of a busy dealership.

Desired skills:

  • A strong customer focus
  • Ability to work under pressure
  • Basic understanding of how a vehicle works
  • Ability to negotiate and influence situations
  • Previous experience in customer service role
  • Computer literate and experience of Kerridge software systems desirable
  • Excellent communication skills
  • Good administration and organisation skills

Our client is looking to offer a highly competitive salary.

If this is something you are interested then please send your CV to Anna Janiszewska now

Required skills

  • Booking
  • Customer Care
  • Customer Service
  • Service Skills
  • Kerridge

Reference: 38682341

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