Service Architect

Posted 31 July by Fullbrook Consulting Group

The Client:

  • Our Client is one of the world’s leading communication providers.
  • The remuneration package consits of Circa £70,000 Basic Salary, 20% Bonus and Car Allowance.

Role & Key Responsibilities:

  • Identifying, designing and selling annuity based services.
  • Strive towards achieving the company’s strategic objectives.
  • Work alongside the UK sales team and sales director to win new Managed Service business and push for renewals within existing sales.
  • Lead architectural scoping and requirements capture of Managed Services.
  • Act as the Subject Matter Expert and Managed Service design authority.
  • Provide architectural leadership and support the entire Managed Services portfolio.
  • Share expertise knowledge for proposals and propositions.
  • Ensure all resources are acquired from different departments for tenders.
  • Act as first point of contact for customers and maintain effective communications through to system implementation.
  • Market the company’s Managed Services portfolio and aim to promote the company’s presence.
  • Establish and maintain strop stakeholder relationships.
  • Provide feedback and suggest improvements to the company’s Manager Services portfolio.
  • Share knowledge and play the role of a coach to more junior members of staff.

Skills & Experience:

  • Extensive experience of Managed Service design within the IT & Telecoms industry.
  • Strong IT Service Management and Managed Service sales experience.
  • Excellent technical knowledge of which solutions best support propositions.
  • Service Management qualifications.
  • Demonstrable record of success within a pre-sales and sales environments.
  • Previous success in capturing requirements and delivering desired solutions.
  • Strong commercial background.
  • An understanding of various technologies, including networking, security, UC, voice etc.
  • Excellent communication and relationship management skills.

Required skills

  • Managed Services
  • Pre-sales
  • Service Design
  • System Implementations
  • Managed Service Portfolio

Application questions

Do you have proven experience of successful IT Service Management?
Can you demonstrate strong background of Managed Service design within ICT?
Can you demonstrate outstanding knowledge of ITIL, ISO15000 & 20000?
Do you have demonstrable experience of working within sales and pre-sales environments?
Have you successfully transformed client requirements into profitable Managed Service solutions?

Reference: 35395690

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