Role: Experienced Service Advisor
Location: Milton Keynes
Salary: £22,000 to £25,000 basic
Hours: 8:30am to 5:30pm Monday to Friday (1 in 3 Saturdays 8:30am to 12:30pm)
Our client, Franchised Main Car Dealership based in Milton Keynes, currently has the requirement for an experienced Service Advisor to join their existing team.
- To receive inbound service booking calls from retail customers
- Meeting and greeting customers into the Service Department
- Delivering an outstanding customer experience
- Create/Raise Job cards and allocate service and MOT work to individual Technicians - booking to a maximum efficiency
- Ensure all Duty of Care products are sold and promoted within the relevant service schedules
- Upsell ancillary products to customers where it is beneficial to do so
- To ensure that all bookings are accurately completed, and all the relevant data is included each and every time
- Updating customers throughout the repair process
- Highly focused, very confident, with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers
- Having an enthusiastic and positive attitude
- Be confident in ability to upsell on additional products
- You must hold a full UK driver’s license
- Previous automotive experience working as a Service Advisor is essential
This vacancy is being managed by Chris Wray at Spear Recruitment Ltd
Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.
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