Service Advisor

Posted 5 March by P & S Personnel
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P+S Personnel are pleased to be working on behalf of our client who is currently seeking a Service Advisor to join their team based in Norwich on a full-time, permanent basis.

Definition of Role

  • To control and maximise service bookings, interpreting customer’s requirements and administration control.
  • To conduct all transactions with customers with the utmost courtesy and professionalism.
  • To ensure that customer satisfaction and customer retention is maximised.
  • Presentation of the front of house reception facilities and all customer areas including car parking.
  • To ensure that all company policies and procedures are always adhered to.

Experience, Qualifications and Training

  • Smart and well-kept appearance.
  • To be numerate and literate at the clerical level required.
  • Ability to communicate clearly and concisely with customers and other staff members.
  • Ability to accurately record all information.
  • Excellent telephone techniques. Training may be given.
  • Ability and confidence to sell additional work and products. Training may be given.
  • Previous customer service experience or retail background.
  • To understand basic vehicle layout, function and associated component workings.
  • Good administration and organisation skills.
  • Ability to work in a team environment.
  • IT Literate.

If you believe that you tick all of the boxes, then please apply now!

Required skills

  • Automotive
  • Car Service
  • Customer Service
  • Dealership

Reference: 39516901

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