We are assisting our client with the recruitment of a front desk SERVICE ADVISOR to join their Taunton based team.
This role is 'the face of the service department’ and therefore individuals of a friendly, engaging and outgoing personality would be suitable.
Responsibilities will include:
- Interacting with the company’s customers via the telephone, email and face to face
- Taking Servicing, Repair and Maintenance bookings
- Liaising with the Aftersales Manager, workshop team, Sales and Parts departments
- Upselling the company/manufacturer’s range of add-on products and accessories
- Invoicing and pricing
- Updating the dealer management computer system
- Providing excellence in customer service at all times
Whilst experience in the role and a background knowledge of the Kerridge system would undoubtedly be seen as an advantage, our client also welcomes applications from candidates with customer facing experience from other industries; a willingness to learn new processes and procedures and develop your existing skills.
You will definitely need to be IT literate, smartly presented, well spoken and professional in your dealings with customers.
This is a great opportunity to join a well-established facility that is part of a successful dealer group so if you’re looking for a career in customer services then please do get in touch.
kream motor recruitment is a motor trade-specific recruitment agency based in Exeter covering the whole of the south west, specialising in permanent vacancies in franchised motor dealers. Please visit our website to view all of our current vacancies.