TITLE: Service Advisor
BUSINESS FUNCTION: Automotive
HOURS: Weekdays 8.30- 6pm
Saturday 9.00 - 5pm
Sunday 10.00- 4pm
This is a fantastic opportunity to work for a family run business in a newly refurbished show room located in East Ipswich.
What your work environment will be like
You will be working in a buzzy sales environment dealing with customers face to face on a daily basis. You will be working with a close nit team who enjoy socialising and teambuilding at every opportunity.
What you’ll be doing
Advising customers on technical queries/issues
Arranging bookings for work to be carried out
Advising and selling additional work required during inspections along with finalising and invoicing the customer and collecting payment
Making service, MOT and predictive repair telephone prospecting calls
You will need to be able to demonstrate that you can work independently maintaining a customer focus
KPI’s will include customer satisfaction repeat repairs and retail hours sold
What we’re looking for
Previous Service Advisor experience is essential
Motor industry knowledge advantageous
Full clean driving licence is essential
An excellent and confident telephone manner in a sales situation is required
Experience of dealing with customers in a face to face situation
Excellent interpersonal skills and the ability to be a team player
Good knowledge of Stowmarket and the surrounding areas
Excellent communication skills and personal presentation are essential
What you will receive in return
20 days Holiday up to 25 days each ear of service.
At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
With offices in Cambridge, Ipswich, Norwich and Peterborough we specialise in the Office Support, Sales, Marketing, Finance, HR, IT, Legal and Shipping & Transport sectors across all levels.
Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.