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Service Advisor

Posted 6 March by West Bromwich Commercial Easy Apply Ended
Service Advisor
£19, 000

- 21 days holiday + 8 bank holidays to begin with up to 26 with longevity
- Free tea, coffee, water
- Free parking
- Private medical insurance
- Pension
- Life insurance
- Extravagant Christmas party and usually we receive a monetary present at Christmas also
- One "outing" per year (last year it was a day in hospitality at Silverstone)

A Telford based client in the Leisure / motor industry is recruiting for a Service Advisor to work in the Service Centre. This is a customer service based role responsible for working alongside the sales department, workshop team and service centre manager to ensure the customer experience and expectations are met and recorded accurately.

Key Responsibilities:
- To understand work instructions from the Service Centre Manager prior to customer arrival, then "meet and greet" and check in all service centre customers upon arrival at the dealership.
- Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Controller
- Support SC manager with progressing jobs through the SC and communicating between the customers and Workshop Control.
- To communicate and receive approval for any additional work required on vehicles being worked on.
- To manage the logistics and parking of all vehicles on site including sales.
- To upsell any work and/or accessories.
- Continually update TMS
- Liaise with Parts Department on orders and inform customers of availability for fitting.
- Obtain history of vehicle and put on TMS

Candidates must have customer service experience ideally within the servicing/ motor industry.

The working hours are 6am - 6pm 4 days on 4 days off.

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors. If this particular vacancy is not of interest to you, we have other opportunities available in these sectors at Seeking temporary work? All Pertemps flexible employees receive a Guaranteed hours contract of employment and enjoy company benefits, so register online today.

Reference: 34621615

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