Service Advisor

Posted 6 March by Bailey Employment Services

Our client an established Quality Service and used vehicle dealership based in Chippenham Wiltshire is looking for a Service Advisor to join their professional team.

Salary: £22,000 per anum + Bonus

Working hours: 45 hours hour per week, Monday - Friday 0700 - 1700 or 0800-1800 and working 1 in 2/3 Saturday mornings on a rota basis.

As a Service Advisor you will be required to:

  • Manage all service walk-in enquiries on behalf of the dealership
  • Qualify service needs
  • Establish understanding and an agreement with the customer of the work to be carried out
  • To calculate workshop capacity ensuring that all details are entered onto the service workshop loading system
  • To manage the handover and administration of Customer Service Vehicles.
  • Explain the work carried out on the vehicle ensuring customers full understanding and authorisation
  • liaise with department manager’s regarding customer queries
  • Understand and adhere to Brand service requirements
  • Maintain safe working practices and abide by the working rules and standards of the dealership
  • To maintain product knowledge on the full range.

The successful applicant will have:

  • Worked in a prestige environment
  • Experience in a highly focussed, customer-facing role.
  • Excellent interpersonal / customer skills
  • Excellent communication skills
  • Preferably be Motability accredited.
  • GCSE or equivalent in Maths and English.
  • Good working knowledge of Microsoft Office
  • Have had previous relevant experience
  • Be passionate about delivering an exception customer experience
  • Be organised and have good attention to detail

To apply for this role please contact Kat Joad at Bailey Employment Services in Melksham, Wiltshire.

Required skills

  • Advisor
  • Customer Service
  • Dealership

Reference: 34618792

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