AUTOMOTIVE SERVICE ADVISOR
SALARY UP TO £24,000 BASIC + AMAZING OTE UP TO £32,000
LOCATION: NORTH WEST LONDON
ARE YOU CUSTOMER FOCUSED WITH A REAL PASSION FOR THE MOTOR TRADE?
Our client is looking to expand their excellent Service team and so are looking for confident service advisor to join their team.
Your role is to be the focal point of contact for customers requiring servicing or repair to their vehicles. This is a pinnacle role of any motor company as you will be the focal person managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
SERVICE ADVISOR DUTIES & RESPONSIBILITIES
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Complete invoices accurately, clearly and quickly. Check that all authorised work has been completed and charged. Handle all forms of payment accurately. Complete daily transaction reports timely and accurately
·Collect customer data for the Service Centre marketing database
·Ensure customer comments are fed back to appropriate people
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
SERVICE ADVISOR SKILLS & QUALIFICATIONS
·A passion for the motor trade
·Main dealership / large independent experience within service
·Ability to deal with a high volume of customers whilst maintaining a positive attitude
·Knowledge of dealership systems Kerridge / DMS / 1 link desirable
·Evidence of sales achievements / up selling products
STRONG UPSELLING EXPERIENCE AND ABILITY TO WORK IN A BUSY ENVIRONMENT ESSENTIAL
To apply please express your interest via a call or send your CV to Lucy Joy - Tel: (Mobile Friendly) Mobile -