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Service Advisor

Posted 5 February by Loco Recruitment Ended

Automotive Service Advisor - Ashton under Lyne

Competitive basic salary and realistic OTE of £28k.

The key responsibilities will include:

  • Keeping our customers updated with vehicle/repair progress.
  • Maintain positive relationships with customers to ensure repeat and return customers.
  • Approaches transactions with a sales-minded professionalism and suggestively sell products and services to customers.
  • Cash handling.
  • Answer customer questions about services, including when to expect vehicle repairs
  • Use all methods of customer communication including bookings, phone calls and in person interactions to schedule and book appointments, vehicle drop offs and pick-ups.
  • Communicate with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.
  • Liaise with parts department about part ordering to ensure requisite parts are available when vehicle repairs require them and communicate any time restrictions to customers in a timely manner
  • Demonstrate extensive knowledge of the service department

The successful candidate should possess the following:

  • Minimum of 2 years previous experience within a vehicle service department
  • Knowledge of vehicle parts and services
  • Computer skills
  • Auto line (Kerridge/CDK), 1-Link experience or similar
  • Strong customer facing skills
  • Strong communication skills
  • Team management
  • Time management
  • Sales experience
  • Enthusiastic and self-motivated attitude

Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence.

Required skills

  • Automotive
  • Customer Service
  • Dealership
  • Sales
  • Aftersales

Reference: 34398600

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