Service Advisor (Automotive)
Based in Romford
Salary: £25,000 basic + OTE £30,000+
One of our highly established clients has opened the doors for a highly ambitious and experienced automotive service advisor to join their franchise based in Romford.
In this company, customer satisfaction is their number one priority and so they are seeking service advisor with a strong customer-focused background who can hit the ground running, working alongside a friendly and proficient team.
Service Advisor Roles & Responsibilities:
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly. Check that all authorised work has been completed and charged. Handle all forms of payment accurately. Complete daily transaction reports timely and accurately
·Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
·Collect customer data for the Service Centre marketing database
·Ensure customer comments are fed back to appropriate people
·Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
Service Advisor Skills & Qualifications
·Experience within a similar franchise / large independent environment
·Full clean UK Driving Licence
·A passion for helping delivering a top customer service
Service Advisor Company Benefits
·Competitive basic and opportunity to gain bonus
·On site parking
·Company pension scheme
·Opportunity to learn within a growing company alongside a fantastic product
So if you are an experience service advisor with a passion for customer service, this role is for you!
To apply or express further interest within the role, please email an updated CV to or call (mobile) on or (mainline) .
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