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Service Advisor - Hemel Hempstead

Posted 2 February by HCP INTERNATIONAL Easy Apply Ended

Calling all Service Advisor living in the surround areas of Hemel Hempstead, an exciting position has just become available you will not want to miss.

A customer focused and inspired Service Advisor is required to join an eccentric dealership. This is an extremely exciting and fast paced opportunity for someone looking to challenge themselves within a sought-after brand. If you are the successful candidate, you will receive consistent training and development as well as a fantastic salary package and other outstanding benefits.

What will you be responsible for?

  • First point of contact for meeting and greeting customers who arrive at the dealership/maintenance area
  • Maximising customers experience through communicating about any problems with their vehicles and agreeing the details of work that needs to be carried out
  • Explaining in detail to customers all the services that are provided in an expert and professional manger
  • Providing accurate estimates and costings for services and communicate this to customers
  • Ensuring there is development and growth within the business by upselling aftersales products
  • Keeping track of all repairs and services using the in-house computer software programme
  • Liaising effectively with the Service Manager, Workshop Controller, Technicians and the 3 other Service Advisors in the team
  • Promoting the highest standard of integrity when interacting with members of the public
  • Adhering to all company and manufacturers disciplines and procedures

Skills and attributes required

  • Previous experience working in a main dealership as a Service Advisor is essential but an individual from an independent garage will also be considered
  • Full UK Driving Licence required
  • The ability to manage a large work load and work well under pressure
  • Excellent communication skills and high attention to detail
  • Experience using Kerridge or RTC
  • Fully committed to delivering the highest level of customer satisfaction

What will be you receive?

A fantastic basic salary of £27,000 + £31,000 OTE is on offer

You will be required to work Monday to Friday 8:00am - 5:30pm; Saturday morning on a rota

Company pension scheme

HCP International is acting as an Employment Agency in relation to this vacancy.

Required skills

  • service advisor
  • service
  • kerridge
  • meet and greet
  • service reception

Reference: 34387849

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