Service Advisor - Automotive

Posted 12 October by CvWow
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Do you have a passion for Customer Service?

Would you like to develop a long term career within a prestigious automotive dealership?

If the answer is YES, our client want to hear from you! They have a fantastic opportunity to work as part of the customer service team at their prestige Land Rover retailer in Shrewsbury.

  • Competitive salary of £20,000 per annum
  • 22 days holiday + Bank Holidays
  • Manufacturer discounts up to 35% off new vehicles
  • Access to 1000’s of discounts at various high-street stores, supermarkets, restaurants & cinemas,
  • Childcare voucher scheme & cycle to work scheme

These are just some of the reasons their Service Advisors enjoy working with our client

What will I be doing?

Joining their team as Service Advisor you will achieve the highest possible customer satisfaction.

Service Advisors are responsible for greeting customers as they drop off their vehicle for servicing, updating them throughout the day as to whether there is additional work that needs to be carried out and informing them of the costs involved. You will liaise with the workshop and parts department to obtain regular progress updates, producing invoices for the customer and generally ensuring that the whole service process runs smoothly for the from start to finish.

Customer follow up will also be required to maintain contact and ensure they they're completely satisfied, that their expectations they're met, any issues are addressed and their custom is retained. You will maintain data quality by accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into an IT system.

This is a full Time position, working 8am – 6pm Monday to Friday with Saturday mornings on a rota

What do I need?

If you have previous experience as a Service Advisor within a fast paced automotive dealership, this could be the ideal role for you. You also need:

  • A friendly and personable approach
  • Excellent communication and customer service skills.
  • Ability to generate sales and profits whilst maintaining the bond of trust with customers.
  • Excellent telephone and face-to-face communication skills
  • Strong Administration skills
  • Experience of Pinnacle would be an added bonus!


Our client are one of the Sunday Times Top Track 250 private companies, recognising their continuing profit growth. We pride themselves at the business to deliver great service to their customers and support each other in the business regardless of department. We have created a great atmosphere for all staff but work hard to achieve our results.

This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England. If you have a passion for customer service and have the skills to excel as their Service Advisor, click apply now!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Required skills

  • Engineering
  • Service Advisor
  • Service

Reference: 36352255

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