We have an excellent opportunity available for a motivated Individual to join our team at our Platinum Dealerhsip in Frome.
As a Platinum Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will carry out the pre-preparation for the customer arriving at the dealership, also will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Platinum Service Advisors work a variety of flexible patterns which can typically include Saturdays on a rota to ensure we provide our customers with the highest possible levels of service.
• Family run business
• Contributory Pension Scheme
• Generous holiday allowance
• Team Member Discounts
• Health and Wellbeing support service
• Free Eye test for VDU users
• Team Member incentives
• Free onsite parking
• Excellent training and development from Manufacturer and our group staff.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of CDK would be advantageous, but not essential. If you have the experience required, combined with enthusiasm and commitment, we look forward to hearing from you.
- Customer Service
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