Service Administrator

Posted 2 January by First Recruitment Services Limited
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My client, based on the outskirts of Horsham, is looking for a Service Administrator to join their team.

Based in lovely offices with free parking, you will be working Monday - Friday, 9am - 5pm and offered a salary of between £22-24,000pa along with a competitive benefits package.

You will be tasked with providing administrative support to technical team and duties will include: -

• Receiving, logging and owning customer technical enquiries (manage customer expectations)

• Processing quotations relevant to Technical Services organisation

• Scheduling work for engineers and third-party contractors

• Raising purchase orders required for third party contractor work

• Maintaining accurate records relating to installation, maintenance and repair activities

• Processing spare part orders

• Raising customer invoices for work carried out by the Technical Services organisation

• Ensuring a superior customer experience

• Acting as the central point to manage effective communications between the customer, engineer and third-party contractor

• Managing job closure, record, report and produce safety certificates

The perfect candidate will ideally have the following skills experience:-

• Minimum 1-year experience in a customer service environment

• Experience of dealing with customers by telephone and email

• Customer service qualification (desirable)

• IT literacy qualification

• Competent user of MS Office

• Previous experience using CRM

• Knowledge of how to manage customer expectations

• Previous experience working with a field-based engineering team (desirable)

• NetSuite user (desirable)

• Working with third party contractors (desirable)

• Actively seeks to understand customers’ requirements and business operations

• Able to make decisions and prepared to make recommendations

First Recruitment Services are acting as an employment agency in relation to this vacancy.

Reference: 36924861

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