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Service Administrator

Posted 18 May by Auto Skills UK Featured Ended

SERVICE ADMINISTRATOR (AUTOMOTIVE)
Salary up to £23,000pa plus Bonus/OTE up to £26,000pa
Based in - NEWBURY


Are you a Service Administrator looking to support our Senior Service Advisors? Have you got knowledge of the motor trade? Do you have STRONG organisational skills and work in a methodical manner?


KNOWLEDGE OF KERRIDGE IS ADVANTAGEOUS!!! MUST HAVE INVOICING KNOWLEDGE!!! AND 1-link KNOWLEDGE!!!


The key responsibilities in this role are as follows;
·To handle and prepare job cards
·Invoice all jobs internally and externally
·To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
·To develop and maintain a high degree of departmental and inter departmental co-operation.
·To be pleasant and helpful to customers and colleagues at all times and to ensure that personal appearance is of the highest.
·Ensure flow of work through the workshop is smooth and profitable, allocating workload subject to availability and competence of technicians to maximise productivity
·Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
·Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
·Collect customer data for the Service Centre marketing database
·To upsell products and service plans to customers.
·Ensure customer comments are fed back to appropriate people
·Continually communicate with the Service Manager to identify extra work and to monitor progress
·Adhere to company procedures and brand standards.
·Complete invoices accurately, clearly and quickly.
·Check that all authorised work has been completed and charged. Handle all forms of payment accurately.
·Agree appropriate vehicle collection and delivery arrangements with customers
·Ensure allocated work is correctly programmed and that accurate information is passed to the workshop

To apply please express your interest via a call or send your CV to Laura Gill – - Tel: (Mobile Friendly) Mobile -

Reference: 35182304

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