Service Administrator - North West London

Posted 3 April by HCP INTERNATIONAL Easy Apply

Are you working as a Service Administrator but looking for a chance of scenery? Or are you currently a Service Advisor but missing your weekends and looking for a Monday to Friday role? If you answered yes to one of these, HCP have you covered.

A bubbly and friendly Service Administrator is required to join a state of the art dealership situated in the heart of North West London. With a fantastic basic salary of £28,000 plus the chance to work within a highly sought-after automotive brand this is an opportunity you will not want to miss out on.

You will be responsible for…

  • Taking in all incoming calls and liaising with customers as well as dealing with enquires and taking accurate messages when needed
  • Booking in service appointments using the in-house computer system
  • Making outbound calls to customers with reminders about pending services/MOT's
  • Working closely alongside the Service Advisors and other members of staff to ensure a smooth-running service department
  • Dealing with customer queries and complaints
  • Scanning and filling paperwork while update customers records when required
  • Making follow up calls to find out customers feedback and satisfaction
  • Assisting in preparing quotes and invoices
  • Interfacing between customers and service staff
  • General administrative duties
  • Complying to Health and Safety standards set within the company

What skills and attributes are required?

  • You will be working Monday to Friday 8:00am - 6:00pm only
  • Previous experience working within a main dealership service department
  • Kerridge experience is essential
  • Strong administration skills
  • Confident telephone manner and excellent communication skills

What will you receive if successful?

Outstanding £28,000 basic

Company pension scheme

The opportunity to progress

Fantastic staff discounts

Cycle to work scheme

HCP International is acting as an Employment Agency in relation to this vacancy.

Required skills

  • admin
  • administrator
  • kerridge
  • service administrator
  • warranty admin
  • service team

Reference: 34609989

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