The community manager is a full-time role supporting an engaged and intelligent community of 9.5 million digital marketing enthusiasts generating over 80 million page views per year. The company provides a platform for members to discuss the latest developments in all areas of digital marketing. As such, you’ll need to possess impeccable writing skills and SEO / Digital Marketing industry knowledge in combination with a calm, unflappable personality. You’ll have an unrivalled opportunity to test the latest SEO tools and services, so a passion for IM is essential, along with the ability to thrive in a fast-paced work environment.
Role and responsibilities:
·creating engaging content and communicating with online users.
·Resolving issues and mediating between members whilst remaining impartial and professional via our support platform and directly on the forum.
·Playing an active role in our ongoing mission to enhance our users experience by spotting improvement opportunities and managing projects to implement new features.
·Responding to individual user reports and resolving issues in line with the needs of the community as a whole.
·Engage and help active practitioners on the cutting edge of SEO product development engage and thrive with their products on the marketplace.
Deadline for applications is 31st March 2018 - we'll be calling the best candidates for interview as soon as we spot them so don't delay in applying!
·An enthusiastic and unflappable personality.
·Excellent problem-solving skills.
·The ability to swiftly make sensible decisions in complex situations.
·In-depth understanding of SEO and digital marketing, including industry awareness and maintaining up to date knowledge on new developments.
·Good technical skills with an aptitude for learning new software.
·Previous community management experience in a Xenforo environment is useful, although not essential.
·Educated to degree level or with equivalent qualifications or experience.
This is a full-time role based in our offices in Milton Keynes (5 min walk from the train station), but we’d be happy to consider some flexibility for the right candidate. We’re also very happy to receive applications from people who are returning to work after a break.
·Salary circa £30,000 PA. Reviewed annually.
·28 days holiday (including bank holidays).
·Additional 1 day holiday up to 5 days per year of employment - max 33 days.
·5 duvet / sick days at full pay.
·Subsidised car parking in Milton Keynes.
·New Mac or PC (your choice) and dual screen set up.
·Explore new and innovative services developed by some of the finest minds in digital marketing (our members).
·Supported development through attending other SEO conferences and events.
·Flexible hours of work.
Please note that on occasions because of the volume of applications to certain jobs, our consultants may not be able to respond to every candidate individually. Therefore if you do not hear back from us within 7 days we’re sorry but you have not been successful at this time. However you may still be suitable for other roles, so please continue to apply and send your CV across again.
- Community Management
- Digital Marketing