Senior Visitor Experience Officer

Posted 3 January by National Trust
Summary Do you have a passion for helping people connect to nature? Experience of working with outdoor-based teams and managing volunteers? The ability to translate ideas into action?   


We’d love you to bring your skills of organisation and creativity to the biggest conservation charity in Europe. With landscape-scale conservation taking place across the remote uplands of the Peak District, there’s plenty to share with our audiences. It will be your job to make sure we’re doing that effectively all year round.


Salary: £24,371 - £25,927 depending on experience

What it's like to work here The National Trust in the High Peak provides a highly valued destination for many visitors and outdoor enthusiasts. As a countryside property, we have limited visitor facilities, but seek to extend our welcome through effective engagement and a team of highly motivated volunteers.   


We are a small team, so you'll need to work closely with our experienced Rangers, and as a place where people live and work, you'll need to liaise between partners, tenants, communities and user groups to achieve our aims.   


Reporting to the Countryside Manager and with the direction provided by our 50-year Vision, the role will offer you the opportunity to take the initiative and make this role your own.

What you'll be doing

You'll inspire others with our conservation and access activities. With a thorough understanding of our audiences, you'll deliver engagement that will influence behaviours, help manage risk and champion our cause. You'll both recruit and further develop our volunteers to help us to increase our reach, engage with visitors and champion the Countryside Code.

You'll develop innovative interpretation across a variety of media. You'll develop projects in collaboration with partners and develop engagement with both visitors and local communities in mind.

This role will require weekend working to ensure we engage effectively with our visitors. 

Please also read the full role profile, attached to the end of this advert.

Who we're looking for To be fantastic in this role, you’ll need to meet the follow minimum requirements; 
  • Have extensive experience of delivering interpretation and engagement in a countryside setting 
  • Have excellent communication and interpersonal skills – able to interact with visitors in a variety of situations 
  • Experience of managing and developing volunteers Experience of team-working across functions 
  • Experience of managing small projects - working successfully with partners and stakeholders 
  • Have excellent organisational skills and attention to detail 
  • Experience of being self-led - managing your own workload independently 
  • Have a full driving licence
The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Reference: 45216153

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