Work with external clients to resolve the most complex day-to-day issues on defaulted transactions and direct them to appropriate resources at BNY Mellon. May resolve atypical issues or escalate to management as appropriate. May lead staff on specific projects. May lead team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are considered and if applicable executed. Applies advanced problem solving skills, judgement, and extensive experience to analyze information. Uses masterful communication skills to deliver high quality service to a specialized client base. Resolves the most complex or non-routine client issues or inquires, as needed. May lead resolution of issues escalated by more junior team members. Uses extensive knowledge of client issues and needs to lead business development efforts. Participates in internal activities and initiatives designed to improve the client experience. Uses knowledge of client services best practices and BNY Mellon client needs to propose development of process improvements. No direct reports. Provides guidance to less experienced team members. Supports multiple, complex client accounts.Qualifications
Bachelors degree or the equivalent combination of education and experience is preferred. 5 plus years of total work experience, corporate trust experience preferred. Experience in an operational area and/or client services preferred.
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.
BNY Mellon Corporate Trust provides the infrastructure, technology and processing services needed to navigate the debt capital markets. We partner with financial institutions, corporations, insurers, governments and not-for-profit organizations at all stages of the deal lifecycle - from issuance to maturity. With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, we help clients drive business growth and maximize impact. We create customized solutions for our clients' debt-related needs, drawing on our range of core services, including trustee, paying agency, escrow and other fiduciary offerings
BNY Mellon is an Equal Employment Opportunity Employer.
Primary Location: United Kingdom-Greater London-London
Job: Corporate Trust
Internal Jobcode: 70102
Organization: Corporate Trust-HR06320
Requisition Number: 1802389
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