POSITION: Senior Technical Support Engineer
REPORTING TO: Technical Support Manager
OUTLINE: As a member of the Engineering Team you will contribute to the development and growth of business, managing and resolving a range of technical issues within the Engineering Assurance team including configuration control. Ensuring products and services are in accordance with national and internationally recognised standards and specifications.
- Engineering configuration management.
- Product safety and reliability.
- Product integrity and specification management.
- Technical query resolution.
- Participate and support the development and implementation of business strategy for the UK and targeted overseas territories.
- Ensure products and services are procured in line with recognised safety standards and specification requirements both nationally and internationally.
- Apply engineering change control procedures and processes associated with Engineering Assurance activities and liaise with other business functions as required.
- Investigate and resolve technical issues and facilitate / lead technical reviews within the Engineering department. Lead/Support technical investigations
- Review and adopt information regarding changes in industry Legislation and Standards to ensure product compliance.
- Manage Technical Support Help Desk ensuring KPIs are delivered in accordance with policies and procedures.
- Deputise for the Technical Support Manager.
Educated to min HNC in Mechanical/Electrical Engineering or similar
- Document control experience
- Configuration management experience
- Excellent written and verbal communication skills
- Good organisational skills
- Ability to manage change effectively
- Utilisation of problem solving techniques
- Team player
- Rail Industry Experience
- Foreign language skills
- Previous technical support role experience
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
- change management
- document control
- Technical support engineer
- product safety