Senior Technical Lead

Posted 27 October by vertex-it-solutions
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Job Description:

You will be responsible and accountable for improving and maintaining the existing infrastructure estate using tools such as SCCM and modern update techniques. You will also play a big part in ensuring a strong security posture by applying the relevant security updates and measures to mitigate risk to IT services.

Key areas of Responsibilities:

Substantial knowledge of Microsoft systems and solutions including (but not limited to):

• Active Directory

• VDI management and Image creation



• Group Policy

• Microsoft Server technology including SCCM

• Windows Deployment using SCCM

• Application Packaging / updating of existing applications via SCCM

• Hyper-V or VMWARE Clusters

• Understanding virtualisation technologies such as VMware/FSLogix

• Microsoft Exchange Server knowledge

• Compiling PAC files/ WPAD

• Anti-Virus Update and Patching - McAfee. EPO server management

• Deploying, Patching and Updating Office 365 & Win10

• RSA Administration knowledge and Single Sign On

• Previous experience in an Infrastructure/2nd Line Support role

• Strong experience with Windows tech, Windows 10, Windows Server 2012 & Server 2016

• Basic Scripting skills. - PowerShell.

• Problem, Incident and Change Management Experience.

• Experience of working to SLA's as well as creating clear expectations to the customer.

• Must have a clean and valid DBS disclosure (we will arrange this for successful applicant).


Industry recognised qualification such as an MCP/MCSE MCP/MCSA/MCSE/MCTS or equivalent qualification is advantageous.

Experience of supporting IT Infrastructure in a controlled medical environment is advantageous.


This role demands the ability to confidently communicate with all levels of customer by telephone, email, and face to face, there will be a requirement to deal with queries and escalations from c-level executives therefore the individual must understand and apply the correct etiquette in each situation.


Resolving 2nd/3rd line support calls and escalated issues.

Reference: 44490300

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