Senior Support Engineer
£30,000 - £35,000
Senior Support Analyst required by a leading Consultancy in Colchester to take ownership of the company’s new support division. My client has seen tremendous growth delivering CX implementations and Oracle solutions to a variety of blue-chip organisations, and due to this successful growth, they are now in the process of releasing a new service offering to ensure they continue to support their clients to a high standard. The company is entering an exciting phase so this is a great opportunity for an experienced Support Engineer to take ownership of a newly formed support team whilst playing an integral part in the delivery of the companies new service offering.
The remit for this role will see you heading up the support team acting as the escalation point for all technical or product queries whilst also acting as a mentor to your junior members to help resolve customer tickets within agreed SLA targets. You will also work closely with the Head of Consulting Services and Solution Manager to identify new opportunities to effectively deliver their new managed service packages to new and existing clients. As a seasoned IT professional you will have experience at leading a support team and coordinating internal activities within an SLA driven and customer facing environment. Candidates with experience in supporting Oracle applications will be highly encouraged to apply although not essential candidates will need to display a solid IT Support background dealing with complex infrastructure and application issues with a commercial environment.
This is truly an exciting time to be joining a company which has exciting plans ahead and the successful candidate can enjoy a competitive starting salary together with extensive benefits package and unrivalled opportunities for professional progression. If you are looking to take the next step in your career into a senior position, then please apply in confidence with your most recent CV today.
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