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Senior Support Engineer

Posted 22 January by RLS Recruitment Solutions Ltd Ended

To work within the highly skilled Support Services Team to deliver exceptional 3rd Line Support to customers.


  • Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
  • Manage support cases to enable fast resolution that exceeds our customers’ expectations
  • Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies


  • Specialised in supporting one of the Cisco architectures with a broad technical competency in supporting the following: Cisco and Palo Alto security, Cisco switching & wireless, CiscoDatacentre (UCS, Nexus, NetApp/Nimble & VMware) and Cisco Collaboration (CUCM, UCCX, Unity), Security Information and Event Management (SIEM)
  • CiscoCCNP or multiple CCNA across different architectures
  • Ability to communicate effectively and build relationships to understand client requirements
  • Experience of using ticketing systems and use of monitoring and management tools
  • Proven experience in incident management, service request management and problem solving

The role holder will need to take part in the on-call rota (approx. 1 in 4) and could earn overtime for pre-planned works.

Please note: Unfortunately, due to the large number of applications that RLS receives for some posts, it is not possible to reply to every unsuccessful application. If you have not received a response within 2 weeks of the closing date of an advert, please assume that your application has not been successful.

Required skills

  • CCNP
  • CCNA

Reference: 34025306

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