Senior Speech Analytics Manager - Leeds

Posted 26 January by PSD Group

About the Client

A Financial Services provider looking to take their analytics to the next level.

About the Role

If you are interested in running and developing your own Speech Analytics department, this is the role for you. My client is looking for an experienced Senior Speech Analytics Manager to run a department of 9 speech analytics Analysts touching on nearly all areas of the business. You will be responsible for full ownership of the Speech Analytics function including setting up structures and categories, setting up governance and compliance and presenting insights and capabilities to senior stakeholders.

What we are looking for

You must have several years’ experience managing people in a speech analytics environments:

- Thorough understanding of speech analytics category building

- Experience managing a small team

- Experience running programmes/projects

- Strong presentation skills

- Excellent communicator and presenter of information

- Continuous improvement experience

About the Offer

Up to £60K depending on experience + 15% Bonus + EXCELLENT benefits

Contact

Ray Hoppe, Consultant

Required skills

  • Change Management
  • Contact Centre
  • Process Improvement
  • Customer Journeys
  • Programme Management

Reference: 34332427

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