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Senior Service Desk Analyst

Posted 9 March by Hays Specialist Recruitment Limited Easy Apply Ended

Senior Service Desk Analyst | £30,000 | Glasgow | 1 year fixed term contract

Your new company

The market leader in their industry and historic well respected brand known the world over. Based just outside of Glasgow looking to hire a Senior Service Desk Analyst on a 1 year fixed term contract.

Your new role

Provide Service Desk support, acting as a single point of contact between the business and the Incident & Monitoring function. As an Senior Service Desk Analyst, you will provide comprehensive support to users and customers. You will specifically focus on customer support, analysis and diagnosis of Incidents and problems, and staff requests for IT support and equipment. This role is essential in providing front-line technical support. Some travel will be required.

What you'll need to succeed

  • Degree or relevant qualification
  • ITIL v 3 Foundation accredited
  • Minimum of 5 years' experience working in a similar role within a multiple supplier environment
  • Appropriate professional certification
  • A good understanding of event management technologies, virtual and physical servers, replication technologies, basic resilience methods for networks, servers databases and applications
  • Experience of working in a complex sourcing environment with multiple, diverse partnerships.
  • Identify smarter ways of working with new technology
  • Experience in Stakeholder Engagement
  • Team Player, enthusiastic, proactive & self-motivated person, with strong organisational, planning & interpersonal skills
  • Able to work under pressure and think clearly in challenging situations in a logical manner
  • Good relationship builder with strong diplomacy and negotiating skills
  • Work well in ambiguous and changing environment
  • Excellent written and verbal communication skills
  • Have a good understanding of business environments
  • Strong Interpersonal skills
  • Flexibility to adjust to changing business requirements
  • Good networking and influencing skills
  • Ability to prioritise and work to deadlines
  • Logical & objective

What you'll get in return
On top of the Competitive salary there is also a final salary pension scheme, 35 days annual leave and a host of other optional benefits. Brilliant work life balance while allowing you the opportunity to work with exciting technology in a renowned organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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