The client is looking for a Service Desk Analyst to join their team to support the Service Desk team further.
Your role will be to provide excellent first-line incident management, request fulfilment and problem management for IT systems while ensuring compliance with the IT and Security Policies and minimizing the impact of IT incidents on the business. Your responsibility will extend to having to provide a good level of IT customer support for over 2,000 business users, and by extension, ensure that the systems are available for members.
Consequently you will have to Ensure all communication, written and verbal, to users is polite, helpful and accurate whilst maintaining data protection and information security standards. Thus strong written and verbal communication skills are essential.
35 hours shifted.
These are the skills and knowledge you will need to be success in the role:
- Society IT infrastructure
- Data Protection Act
- ITIL Foundation Certificate
- Microsoft-based environments
- Understanding of databases
- Excellent customer service skills.