Senior Service Advisor Car industry

Posted 4 days ago by Adecco UK Limited
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Senior Service Advisor (Car Industry)

My client, in the car industry, is currently looking for a senior sales advisor to work in their Liverpool branch.

Role details are below;

Description

Permanent, Full Time, Monday to Friday with Saturday mornings on a rota
Previous experience in a Service Advisor role is essential
Salary £25,000 Basic Salary with £30,000 OTE

This is a fantastic opportunity for a Service Advisor who is looking to take the next step with a prestige brand with the security and support of a family owned, dynamic dealer group that has an excellent reputation for looking after its staff and delivering excellent customer service

Working as part of the customer service team, you will be responsible for ensuring customer's cars are serviced and repaired to the highest possible standards.

The key responsibility of this role is to achieve the highest possible customer satisfaction as measured against the manufacturer national average.

Maintaining data quality is essential including accurately and vigorously collecting, managing and inputting all customer contact and vehicle data into our IT system to maximise the quality and content of the customer database.

Customer follow up will also be required to maintain contact and ensure they were completely satisfied, that their expectations were met, any issues are addressed and their custom retained.

Skills

  • Managing progress of jobs
  • Offering customers products and services
  • Reporting on various matters to the Service Manager
  • Performing administrative functions
  • Updating client accounts
  • Managing customer correspondence

You will be required to maximise profit per customer visit by up-selling and actively and professionally promoting products and explaining the value of additional work to customers. Therefore, you will need to be an excellent communicator and be able to generate the required sales and profits while maintaining the bond of trust with customers.

This role requires a great deal of product knowledge, good communications skills, selling skills and customer service skills.

This is an exciting opportunity to join one of the largest family owned and managed businesses in the North of England.

To apply to this role please ring James on or email

Adecco aim to respond to all applicants, however due to the large number of applications we recieve this may not always be possible. Should you not recieve a response within five working days please accept this as notice that you have not been shortlisted on this occasion.

Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Required skills

  • Service Advisor

Reference: 36792168

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