Senior Salesforce Administrator

Posted 4 March by TES Global

Senior Salesforce Administrator


Full time, permanent

Salary up to £50,000 - £60,000 per year

Who are Tes?

Tes Global is a global digital education company that has been supporting educators for over 100 years. We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.

With more than 13.7m education professionals and enthusiasts in our online community using over 900k classroom resources and working relationships with 25,000 schools in over 100 countries, we have the scale to make a difference. Our innovative products and services are delivered through a range of partners across the globe. We help schools find the teachers they need; we bring new teachers into the profession through initial teacher training; we provide teachers with continuous professional development and help educators with safeguarding training and compliance. We provide innovative tools to help teachers succeed in the classroom as well as bring educators together online, so they can share expertise and provide them with vital news and information about education.

We are leaders in using digital technology to make life easier for schools and teachers. The services offered through play a critical role in helping teachers and school leaders deal with the challenges of providing high quality education to millions of children across the globe.

Role overview:

As a Senior Salesforce Administrator, you will play a critical role in supporting Tes to leverage the platform to support key business objectives and drive business transformation.

You will be a member of the Business Systems team and work as part of a group of designated Salesforce specialists. You will report into the Head of Business Systems but will take guidance from the Salesforce Lead at a daily, operational level.

As such, you will support the management of Salesforce support tickets received through the service desk (BAU) and support the delivery of systems-related transformational projects. By following an agile delivery approach, you will also take documented solutions to development, into change sets, into testing and through to deployment.

The role is Sheffield office based but we offer flexibility/remote working once established fully in role.

Key role responsibilities:

  • Act as senior member of the Salesforce team, directly supporting the Salesforce Lead and management with architectural decisions and build recommendations based on best practices.
  • Liaise with various teams across the business to understand requirements and provide user stories. Proactively and continually drive and update your own development and knowledge of Salesforce.
  • Understand and continually increase knowledge of Tes' overall technology landscape and understand how other systems and platforms directly or indirectly interact with Salesforce.
  • Play a key role on larger, complex systems projects, including supporting M&A activity.
  • Follow specifications for development items meticulously, with a keen eye for detail.
  • Manage own time and priorities effectively, juggling both BAU service tickets and the delivery of larger change pieces incrementally.
  • Draft Salesforce technical design and implementation documents.
  • Recognise dependencies on other systems and outputs when providing solution designs. In doing so, collaborate effectively with other technology teams (data, BI, NetSuite, product engineering etc).
  • Test the development items (QA) of other team members before passing them to the business users for UAT.
  • Communicate openly with team members and internal customers to provide updates on the delivery.
  • Share Salesforce knowledge with direct team members and the wider business, as appropriate.
  • Provide demos and/or light training for Salesforce users where appropriate.
  • Act as a champion of incremental change and agile delivery.

    Education and experience requirements:

  • 3+ years of administrator/development experience in Salesforce (Sales Cloud)
  • Salesforce certified ADM201
  • Salesforce certified Platform App Builder
  • Experience with process builder, flow and writing Apex Triggers, Classes and Test Classes
  • Excellent communication and collaboration skills. Experience of liaising across multiple departments/disciplines; experience of working in a matrix organisation.
  • Meticulous attention to detail and an ability to adhere to agile/business processes.
  • Ability to prioritize and multi-task with a flexible approach to work.
  • Logical thinking and problem-solving ability.
  • Experience of/training in agile IT delivery methodologies.

    What do you get in return?

  • 25 days annual leave rising to 30
  • 5% pension after probation
  • State of the art city centre offices
  • Access to a range of benefits via My Benefits World
  • Discounted city centre parking
  • Free fruit delivered to the office weekly
  • Free breakfast cereals
  • Free soft and hot drinks
  • Free eye care cover
  • Free Westfield Health cover
  • Life Assurance
  • Cycle to Work Scheme
  • Referral Scheme
  • Season Ticket Loan
  • EAP (Employee assistance programme)
  • Paid for monthly nights out
  • Access to an extensive Learning and Development menu

    We are proud of our people centric culture where everyone is driven to achieve the same goal, to support and connect teachers and schools worldwide, helping them to improve children's lives through education.

    Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.

  • Reference: 42174753

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