Selfridges offers an unrivalled shopping experience with products ranging from high street to high end. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.
KNOW THE ROLE
Firmly cemented as one-to-watch, Self-Portrait is one of the most exciting new labels to come out of London. Producing covetable day dresses, delicate cocktail frocks and sartorially-inspiring separates, Self-Portrait was founded in November 2013 by Malaysian-born Central Saint Martins-graduate Han Chong, enjoying unprecedented success and cornering the market in occasion dressing. Luxuriously executed yet accessible, with each collection more exciting than the last, expect dresses, skirts and blouses in bold embroidered guipure, sheer panels, eyelet lace and midi-length silhouettes. Worn by a diverse plethora of red carpet stars and industry insiders including Reese Witherspoon, Kristen Stewart, Maisie Williams and Gigi Hadid, Self-Portrait’s oh-so-wearable pieces are perfect for weddings, evening events or simply throughout the working week.
An opportunity has arisen for a guardian of this brand in the capacity of an experienced Senior Sales Retail Associate or Brand Specialist in London. The team is fun, vibrant and take pride in fashion. They instil our core values at Selfridges and work together to meet goals.
This opportunity embodies creating a memorable experience for our clients, from styling by using your creative flair and understanding their individual needs, to building a relationship so that you are front of mind to address their fashion requirements as and when they reappear.
Core aspects of your role will include
• Supporting the management team and ensuring the team are set up for success so that you collectively meet sales targets
• Providing regular training across the team on collections, new trends as well as highlighting the unique selling points of your products
• Merchandising your shop floor in line with Selfridges and Self Portrait guidelines whilst using your personal finesse
• Running stock takes and monitoring stock loss
• Writing weekly trade reports
• Coaching and inspiring the team around you as well as working closely with other Brand Specialists in your department
There is opportunity to build strong relationships with other departments, like Visual Merchandising and the buying team as well as the wider business.
KNOW THE SELFRIDGES STORY
Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.
The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named ‘Best Department Store in the World’ on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, ‘Everyone is welcome’.
With our Vision, to be the destination for the most extraordinary customer experience, innovative and iconic ways to make this a reality are never too far away. An exciting investment programme is underway in our
Oxford Street store which has already seen us open the revolutionary Body Studio, earlier this year. A unique concept space presenting over 150 brands and more than 30,000 different styles edited together to transform the way women shop for Bodywear. And it doesn’t stop there. In July we opened the first phase of our new Designer Studio, providing customers with cutting-edge and progressive designer fashion in a creative and dynamic environment. In November 2016 we will open phase one of our new Accessories Hall – the Northern Hall. Once completed, the 60,000 sq ft space will be our biggest destination. It will also include a new concept space, personalisation bar and eyewear destination.
Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.
KNOW WHAT IS IN IT FOR YOU
Extraordinary experiences are not only for customers, but team members too. We offer all team members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our team members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 30 days holiday (including bank holidays), encouraging commission scheme, gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount! For more information on the full list of benefits we offer, go to the Salary & Benefits page.