Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want.
We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team we now have office locations in Warwick, Coventry, London, Krakow and Hamburg.
We’re now looking for a Senior Revenue Assurance Analayst to join our Revenue Assurance Team in Coventry to help us continue to make that difference
How the role fits in
The Revenue Assurance team is responsible for minimising revenue and cost leakage. First and foremost, we’re a commercial function with financial objectives to achieve. Where it’s appropriate we’re also a process analysis, monitoring and control function.
We create cases for change and own the delivery of changes as diverse as; preventing duplicated refunds, ensuring we’re applying all applicable charges to bills, reducing the differences between what we settle and what we bill, ensuring we’re receiving all cash payments from prepayment meter top ups, optimising cashflow when we re-assess fixed direct debit amounts.
The successful candidate for this position will be a hybrid, with time split roughly ~60% as a deeply proficient analyst and 40% as a change agent, creating business cases for change, owning change delivery and then realising the benefits
The role day to day
·Analyse quantitative and qualitative information inputs to identify and confirm instances of leakage and to size the prize from resolving their root causes
·Work with process owners and technical teams to estimate and cost the capabilities required to reduce leakage
·Produce business cases for reducing leakage and seek approval to proceed from appropriate authorities
·Own projects and workstreams required to realise the business case
·Develop and maintain reports to monitor leakage and to measure delivery against business cases
·Work with Finance to help ensure the effects of initiatives are sufficiently recognised in company accounts
·Cultivate a revenue assurance culture across the business from product design through to operational implementation, working with all stakeholders to minimise the risk of cost and revenue leakage in everything they do
What You'll need to help you make the best of the role
·Proficient in analysing and deriving information from data using SQL and spreadsheets
·Proficient in business analysis to derive and structure qualitative information from subject matter experts (e.g., using process flow charting techniques)
·Good working knowledge of energy business processes including; registrations, reads management, change of property ownership, billing, payments and collections, meter exchanges
·Well practised in developing and seeking approval for business cases
·Effectively influences senior resource owners and decision makers
·Experience in defining requirements for system and process change
·Experience in leading and where necessary, managing projects through to successful delivery.
The 'Nice to haves'
·Understands relevant governance and regulatory requirements (e.g., supply license conditions, data protection)
·Experience of accounting and financial reporting
What You'll get in return
Our people are our business, so our mind-set is people first. Spending much of your time at work, we know it’s not just about a rewarding career, development opportunities and competitive salary - the work space, relaxation areas and coffee matter too!
First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday (plus Bank Holidays). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone.
We’re proud to support our charity partner the NSPCC and offer regular fundraising events from bake-offs to London Marathon entries. Our teams enjoy quarterly socials, some more adventurous than others! One tradition we’ve held on to as we’ve grown is "Fruity Friday" - heaps of free fresh fruit for all, every Friday.
So if you like the fast pace of an evolving business, feel it’s important to reach your full potential and enjoy your time at work, then a career with us could be your next move.