Senior Revenue Assistant
Senior Revenue Assistant (Fixed Term) (19/113/134)
£17,175 - £18,450
We are a progressive department with 4 main processing centres, Annan, Dumfries, Kirkcudbright and Stranraer. Following initial training, competent individuals can then work from any of our 4 offices at times which suit the demands of the service and indeed our customer.
Working ours are generally Monday to Friday 9 -5, however flexible working patterns can be considered and if they suit the needs of the service they will be accommodated.
The Financial Wellbeing & Revenue section of Customer Services has responsibility for (amongst other things) the administration of Housing Benefit, Council Tax Reductions, Council Tax billing and recovery, and the Scottish Welfare Fund.
You will be joining our team at an exciting time due to the rapidly changing environment. The post is full time and you will be required to work 36 hours per week during normal office hours from Monday to Friday.
You will process changes to customers’ circumstances, ensuring records are updated accurately.
You will also be expected to deal with customer enquiries in relation to Housing Benefit, Council Tax Reductions, both face to face and on the phone. Full training and support will be provided, however you must be able to work with a minimum of supervision.
You will be confident and highly motivated with the ability to work within a challenging, but rewarding, working environment.
You will have knowledge of Microsoft Word and Excel, a pleasant manner and good numerical skills. You must be able to meet deadlines and deal with issues professionally.
Standard Grade English and Maths (or equivalent) and experience of dealing with the public is essential.
This is Fixed Term position of 1 year. This post may be suitable for secondment. Agreement from your line manager must be sought before applying for this post.
For further information please contact Colin Graham on (int. 64267) or email:
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