Senior Pensions Administrator

Posted 7 November by XPS Pensions Group

About the Company XPS Pensions Group is the only UK pensions specialist listed on the UK main market. We are actuaries, consultants and administrators working to protect and enhance the benefits of hundreds of thousands of pension scheme members. Our Values Our values are at the heart of everything we do. Wherever you are and whatever you're doing, it's the way you do it that makes you XPS. You will be need to be: Ambitious, Expert, Agile, Helpful, and Do the right thing.

About the Business Area/Department

We are proud to have been ranked No.1 Third Party Administrator in the 2018, Professional Pensions Survey, for the fourth time. Our teams provide services to a wide range of trust-based company pension schemes. Our approach is that one team is responsible for every aspect of each client’s service, enabling us to provide the clarity of focus necessary. We place as much emphasis on customer service as we do on technical proficiency and quality control.

Main duties and responsibilities

Job purpose summary

To provide an effective and efficient pensions administration service to XPS Administration clients.

Key responsibilities & accountabilities

Performing all intermediary and complex pensions administration and project related tasks, including taking day to day responsibility for an assigned XPS Administration’s client portfolio.

Key responsibilities include:

Promoting and adhering to the XPS workplace values.

Managing day-to-day activities of staff to ensure efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients’ requirements.

Providing support to the assigned team leader and where applicable, deputising for team leader when absent.

Management of client relationships, acting as first point of contact where applicable, taking a proactive stance to gain an extensive knowledge of their assigned client portfolio.

Managing a variety of projects in line with customer and legislative requirements.

Ensuring standard documentation is scheme specific, and incorporating them into existing procedures.

Preparing for and where appropriate participating in trustee meetings.

Handling pensions queries and pensions consultative advice.

Performing manual benefits calculations.

Producing letters to 'final letter standards’ in response to customer queries.

Updating relevant pensions administration databases and systems.

Maintaining scheme control files.

Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issues

Monitoring on going procedural developments and implementing changes.

Checking of work more junior staff.

Training and mentoring of more junior team members.

Assisting the Team Leader with appraisals, recruitment, induction and performance issues

Contributing to technical sub-committees (TSC).

Ensuring the billing process is processed to deadlines.

Take part in tender responses, attending pitches and client presentations.

Keeping abreast of technical and legislative developments within the industry.

Working closely with internal and external departments in order to provide a total service to our clients.

Ensuring own and team’s accurate updating of time recording system (Virtual Office) for all activities.

Any other duties appropriate to the role.

Job Requirements


Right to work in the UK

Knowledge & experience

Significant previous pensions administration experience of Defined Contributions (DC) schemes covering all activities

Preferably a minimum of 5 years experience.

Knowledge of the impact on pensions administration of regulatory requirements.

Experience of mentoring more junior members of staff.

Third party pensions administration experience preferred, although strong all round experience within an in house pensions department, may be considered.

Previous Presentation experience desirable

Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.

Project management experience.

IT proficient, in particular Microsoft Office Suite.

Training, education & qualification

3 Grade C’s at A Level or Degree or equivalent standard.

Minimum grade B in Maths and English GCSE or equivalent.

Significant progression within a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI ('qualified by experience’ may be considered).

Skills, abilities & personal qualities

A self-motivated approach to professional development.

Able to assimilate information quickly and comfortable in providing instructions to other team members.

Able to take ownership for own workload and manage and delegate to more junior staff.

Enthusiastic, positive and flexible.

Able to forge strong professional working relationships.

Confident and effective communicator and a good team player.

Recognises need for a customer focused approach to service delivery.

Excellent organisational and planning skills, both of self and team.

Seeks continuous improvement.

Good time and project management skills.

Package Details We offer an attractive reward package, typical benefits can include: Competitive salary, Participation in Discretionary Bonus Scheme, 25 days holiday, Pension Plan, Flexible Benefits Scheme, Life Assurance cover, XPS Rewards (offers discounts and savings from retailers and service providers), Interest free season ticket loan

XPS appointments are conditional on the following requirements and will be withdrawn without compensation if any of these conditions are not satisfied: Employment references (FIVE years), Employment gap verification (> than 1 month), Adverse financial history (Detailed), Identity verification and Right to Work confirmation, Sanctions/anti-terrorism, Basic DBS Disclosure, Retro employment checks every 2 years.

XPS Pensions Group is an equal opportunities employer and positively encourages application from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief.

Please note that we reserve the right to close our vacancies early.

Required skills

  • Pension Schemes
  • Highly Detailed
  • Highly Numerate

Application question

Do you have the right to work in the UK?

Reference: 39315218

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