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Senior PA to CEO

Posted 6 February by arvato UK Easy Apply Ended

Company description:

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016).Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.

We have an excellent opportunity for an experienced Senior PA to join Arvato to provide EA and PA support to the Arvato CRM Solutions (Arvato UK & Ireland) CEO and Board Directors as well as manage the wider Personal Assistant team within Arvato UK.

In this role you will undertake and deliver projects on behalf of the UK CEO including small projects, tracking and reporting. You will be responsible for creating documentation to support the wider board as well as provide Line Management to the wider PA Team ensuring objectives are set and achieved for each individual year on year. You will be responsible for escalation of all issues inside and relating to the PA Team, ensuring they reach a satisfactory conclusion. You will be required to ensure sufficient support is in place at all times across PA Team, managing holiday requests and absence. You will also be responsible for looking at site standards.

As Senior PA you will provide cover for wider PA Team in the case of holidays and absence and provide diary management and all other administration including expenses etc. for CEO & Directors as required. Others duties include managing travel arrangements and bookings for CEO & Directors, attending and providing PA support for all Board Meetings at various sites and organising events and away days on behalf of CEO and Directors attending as required. As Senior PA you will be accountable for maintaining knowledge and skills base within PA Team and there will be opportunities to provide support for Bid activity and possibly document translation (only if language is known to individual).

The role will offer the opportunity to undertake research and projects on behalf of the CEO & Directors, Coordinate and Host Site Visits on behalf of the CEO and be responsible for the coordination and production of meetings, related documentation for CEO & Directors, attending/ recording as required.

We are looking for someone with extensive EA/ PA experience at a senior level within a large organisation who can demonstrate excellent people management skills as well as excellent Microsoft Office, Outlook and PowerPoint skills. You must have impeccable communication skills both written and verbal, be smart and well-presented and be able to form effective working relationships at all levels of the business. You must be self-motivated who can work using own initiative with a can do attitude with the ability to meet individual deadlines and prioritise own workload as and when required. You must also be able to demonstrate your ability to work under pressure, to achieve set goals and manages and meets customer expectations. German speaking an advantage but not a requirement.

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.



Reference: 34405031

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