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Senior Operations Manager

Posted 8 March by Yodel Delivery Network Limited Featured Ended


Senior Operations Manager

£58,000 - £67,000 + Excellent pension & Shop Direct discounts


Location: Shaw, Wednesbury or Hatfield

National Travel Involved


Full Time / Permanent


Yodel is looking to recruit an Operations Support Manager. The role will require daily support to the sort and transport operations team by providing insight and understanding across sites. You will be part of the senior leadership team and liaise with major stakeholders internal and external to improve overall sites’ performance on a continuous basis.

Main Duties and Responsibilities:

• Daily collation of data into meaningful management report summary

• Custodian of the daily routines for operational review and action tracking (meetings/ catch-ups and reports inward and outward)

• Deep diving as required (supporting Director and GMs)

• Streamlining current processes and focussing on continual improvement

• Conduct regular critical path analysis’s

• Lead the production of trackers on key trend data (e.g. customer fails/ areas for deeper attention)

• Supporting Director of Sort and Transport on Executive Projects and operational conference calls

• Production of strategy documents as required (input will be given)

• Production of high level data to highlight improvements to processes and ‘Business as Usual”
• Management of coordination between 4 sites to ensure consistency of approach and standardisation of procedures wherever possible
• Liaison with head of transformation and Lean team (and finance as required) to ensure no overlap in work and measurement of success
• Manage external communications for the department
• Involvement in transformation projects and regular ad hoc support on process improvement projects
• A member of the Senior Leadership Team in Sort and Transport Department

Essential Experience:

• Production or warehouse management experience
• Data manipulation and MI development
• CILT
• Degree Level Qualified or (Equivalent)
• Logistics/Production Background

Desirable Experience:

• Parcel delivery network experience

Technical Experience:
• Logistics management
• Operational Improvement
• Management Information
• Process improvement/transformation

• Presentation



Reference: 34637642

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