Senior Manager, Continuous Improvement and Process Excellence

Posted 7 March by Vodafone

Role Title:Senior Manager, Continuous Improvement and Process Excellence

Location: Home based

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As we evolve into a truly digital company, Vodafone Group Enterprise uses the power of our Global network, operating companies and partner networks toconfidently connect large corporation customers. Across our Carrier Services, Cloud & Hosting, Internet of Things (IoT), Product Management, Security and Sales/Marketing operations we connect and secure organisations in a rapid changing world and empower their people and consumers through our “ready business” total communication solutions. We believe, quite simply, that the answer for any business is to be ready for anything. Are you now ready for your career with us?

Role Profile:

Vodafone Group Enterprise Operations delivers consistent, excellent service to all our 1700 multi-national clients. From designing to delivering extraordinary service that exceeds our customer’s expectations, we lead excellence across all our global markets and customer lifecycle. Under the guidance of our empowered business leader, joining us as a Senior Manager, Continuous Improvement and Process Excellence you can be part of ensuring our excellence transformation across for all our Enterprise customers.

To lead the Enterprise Management Continuous Improvement & Process Excellence team, within the Centres of Excellence. The team is responsible for driving operational excellence across GEC&O through business improvement projects using lean, six sigma and business analysis/project management techniques in order to deliver improved business performance. The team is responsible for defining the business capability model across GEC&O at level 4, to ensure that the “what” is clearly defined to enable a structured and effective approach to improvements in “how” business outcomes are achieved across the Lead to Cash journey.

Key Accountabilities:

  • Delivery of large and small-scale improvement programmes, and associated benefits (KPIs will include budget/headcount, Customer NPS and internal User Experience Excellence)
  • Delivery of regular management reporting
  • Develop and expand capabilities in practical application of continuous improvement tools and methods, mentoring others in leadership of improvement projects (Lean, Six Sigma) and promote a structured problem-solving approach.

Your Profile:


  •  Lean, 6 Sigma or similar
  •  Experience in dealing with large corporate customers
  •  Previous experience working within an international team advantageous

What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.

We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too. Our excellent flexible benefits programme allows you to choose what’s right for you. Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.

To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here

The future is exciting.

For any technical difficulties with submitting your application, please contact .


Reference: 34630655

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