Senior Library Assistant
Balham Library is looking for two new Senior Library Assistants (18 hours per week), for this highly-regarded library, operated by GLL in the London Borough of Wandsworth. With c.200,000 issues and c200,000 visits per year, this large Town Centre library has an excellent reputation for user and community engagement among the local population and has become a cultural hub for the area.
With community at the heart of everything we do, as a Senior Library Assistant, you'll ensure that every visitor to the Library is welcomed into a clean, safe and attractive environment with useful facilities that keep them wanting to return. As a key frontline member of staff, you'll adapt to, and acknowledge, the diversity of our visitors and what they aim to get out of their library visit as well as helping them to discover our wide range of resources and services. Your passion for libraries and community engagement will be apparent as you help people do everything from discovering new authors to tracking their ancestry from our records and even helping them find their ideal job using our IT systems.
You'll ideally come from a library background, but it'll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you'll be able to put people of all ages and backgrounds at ease whilst helping to promote our services. Organised, efficient and thriving on variety, you'll be just as competent using IT and library management systems as you are running storytimes for our younger audience. It goes without saying that you'll need excellent numeracy, literacy and communication skills, alongside administrative skills, knowledge of safeguarding children and vulnerable adults and the processes involved with the security and operation of a public building. As a senior member of the team you will be responsible for supervising the work of others and have cashing and locking up responsibilities.
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
- Pension schemes
- Childcare vouchers
- Ride to work scheme
- Discounted membership at our leisure centres
- The opportunity to join the GLL Society and have a say in how we're run plus associated social events
- Career pathways
- Ongoing training and development to help you to be the best
We'll offer all the training and support that you'll need to thrive in this demanding yet fulfilling environment. If this sounds like you, apply now.
All pay rates are subject to skills, experience, qualifications, age and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
'Better’ libraries are run by GLL, a charitable social enterprise with aims to make community places and spaces accessible and affordable for all. We manage 50 libraries in partnership with local authorities to give communities a place to meet, relax, learn and study. We provide leading ICT facilities as well as books, e-books, audio books and DVDs as well as a programme of activities appropriate to the needs and interests of the communities that we serve. We wish to increase the use of, and widen access to, libraries and heritage services and provide customer service that is second-to-none.
GLL is an equal opportunities employer.
- Communication Skills
- Customer Services
- Organisational Skills
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