Senior Lettings Assistant

Posted 6 April by Retinue Solutions
Are you looking for a new challenge in Lettings Services ?

Orbit has a fantastic opportunity to join the Letting Services team as a Senior Lettings Assistant. To provide an excellent, effective and customer focussed lettings and voids management service to all customers (internal and external).

To ensure homes are let within agreed targets and in line with relevant policies, procedures and Orbit's Customer Offer, with a focus on sustaining tenancies and minimising void loss.

About you

The role of Senior Lettings Assistant is to be responsible for line management and development of dispersed team of Lettings Assistants & Apprentices. You will line manage x6 Lettings Assistants spread across 3 sites - Bexley/ Hastings and Margate. You will have a flexible approach to work and ensure your team is compliant and are working effectively to meet the key performance targets. The role also involves managing sickness, one-ones and holidays- reporting all to your line manager. To be a good fit to this role you will have gained previous experience in a similar role and be able to demonstrate management skills. You will have the ability to read data and put spreadsheets together. The ideal candidate must be willing travel between offices as and when required. Drivers licence is preferable but not essential.

Please find attached role profile for full role accountabilities.

Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and our staff tell us we are a great organisation to work for. We offer an excellent benefits package, including private medical insurance, discounted dental insurance and gym membership, 27 days holiday entitlement and pension scheme.

About us

As one of the country's largest housing associations, Orbit owns and manages 40,000 homes and is committed to its purpose of Building Communities. Orbit is an ambitious, dynamic organisation with national reach and influence. We are passionate about making a real difference to our communities, ensuring our customers are proud of where they live. We are a long-term sustainable business and make profit for a purpose in order to re-invest in our services and to build much needed new homes.

Please be aware of the following key dates in our recruitment timetable:

Advert Closes -19th April , Shortlisting-20th April, Interview-26th April

To apply please provide a CV and Supporting Statement detailing your suitability for the role. For further information and a copy of the role profile, please contact Sommer Currie at Retinue Solutions at or on

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Required skills

  • Employee Relations
  • Negotiating
  • Written Communication
  • Verbal Communication
  • Customer Focus
  • Influencing
  • Self-Motivated
  • Basic Excel
  • Basic Word
  • Strong Teamwork
  • Allocations Knowledge
  • Voids and Lettings Knowledge
  • Multi-Agency Partnership Working

Reference: 34845266

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