Senior Leader - Customer Research&Experience

Posted 27 October by Skipton Building Society
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£60,000 per annum
Skipton , North Yorkshire
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Job Introduction

We have an exciting opportunity for a customer focussedindividual to join our Commercial team as our new Senior Customer Research andExperience Manager. You’ll be responsible for leading the research team indelivering our programme of research, which that plays a significant role in thecontinued development of Skipton’s customer-centric culture.

The team is responsible for the scoping, management, delivery,and communication of a programme of customer research which assists the Societyin the achievement of its objectives and drives real and measurableimprovements in business performance. You’ll develop best in class researchsolutions which are designed to contribute to the effective development andimplementation of the customer strategy. You’ll ensure the Society utilises thelatest in research techniques, maximising the use of relevant technology and newapproaches. 

You'll be joining a collaborative working environment aspart of a dynamic and creative multi-disciplinary team. You'll be bothsupported by and providing support for your management team colleagues andworking with stakeholders across areas such as customer transformation,customer services and marketing to inform the development of their plans.

Who We're Looking For

We’re looking for someone with not only a strong customer focusbut also proven knowledge and involvement in a wide range of market researchapproaches and methodologies,
including: brand trackers; focus groups and otherqualitative methodologies; customer experience research; quantitative research,including questionnaire design.

You’ll work with internal and external suppliers so strongrelationship building and management will be essential to success in this role.You’ll be unafraid to challenge and be able to communicate topics in a clearand concise manner, adapting your style to suit your audience. In addition, youwill be managing a team of up to 5, so strong leadership experience is key.

You’ll be analytical and a strategic thinker, with theability to tell compelling stories using research data and to link findings towider business priorities.  

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, including ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your c
areer within your team and can expect astructured learning and development programme where you’ll be valued recognisedand rewarded.

 More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age

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Reference: 44489662

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